FAQ

How do I book a rental vehicle with Rhodes Rentals?
You can call us on 0800 746 337, fax on 03 348-2945 or online at www.rhodesrentals.co.nz

(back to top)

How old do I have to be to rent with Rhodes Rentals?
You can hire a car with Rhodes Rentals if you are 21+ years of age. There are no other age-related surcharges or conditions.

(back to top)

What driving licence do I need to hire a vehicle with Rhodes Rentals?
You must hold a valid driver licence from your home country. An International Driver's Licence is not required but is accepted. The law requires us to sight your licence when you collect your rental car. Heavy Trade License is required for some trucks.

(back to top)

How many drivers can be on the agreement?
Rhodes Rentals does not have a surcharge for any additional drivers to be added to the rental agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

(back to top)

Are Rhodes Rentals' prices all inclusive?
Rhodes Rentals has no hidden fees. Our prices are in New Zealand dollars and include Goods and Services Tax (GST), Unlimited kilometres (unless otherwise specified) and insurance.

(back to top)

What are your vehicle insurance terms and rates?
Comprehensive Motor Vehicle Insurance is included in our rates and is subject to an insurance excess of NZ$1,800 including GST in the event of any loss or damage. This excess may be reduced by purchasing an optional Collision Damage Waiver at the time of rental. Collision Damage Waiver is available for Cars, Minibuses, Vans and Utes. The cost to reduce the insurance excess to $225 including GST is $18.00 per day.

(back to top)

How do I pay for my rental car?
We accept all major credit cards (Visa, Bankcard, Mastercard, Amex, Diners), EFTPOS, cash and approved company orders. When you book we do not require a deposit to secure your reservation. The balance is payable when you collect your rental vehicle.

(back to top)

What is Rhodes Rentals' cancellation policy?
We do not require a deposit to secure your booking and therefore no cancellation fees apply.

(back to top)

Is Rhodes Rentals open on public holidays?
Rhodes Rentals is open every day except Christmas Day (25 December).

(back to top)

What are Rhodes Rentals' opening hours?
Our car rental offices are open:

  • Monday to Friday from 8:00am to 6:00pm
  • Saturday from 8:00am to 5:00pm
  • Sunday from 9.00am to 5:00pm

    (back to top)

Are pick up and drop offs available outside these hours?
Pickups outside these hours are available on request and a NZ$25.00 fee applies. If you wish to leave your rental car at an airport out of hours a NZ$25.00 fee applies.

(back to top)

Are one way rentals available?
One way rentals between Christchurch and Dunedin are available, and there is no relocation fee for cars. However trucks, minibuses, vans and utes attract a One Way Rental fee. One way rentals between other cities are also available with any vehicle type and attract a One Way Rental fee.

In addition vehicles can be positioned on any location in the South Island subject to a relocation fee.

(back to top)

Does Rhodes Rentals offer long-term rentals?
Yes, we offer MAXIRENT- long term car rental for clients. To enquire about MAXIRENT, please email or call 0800 746 337.

(back to top)

Are there any roads I cannot drive my rental car on?
You can drive Rhodes Rentals rental cars on any road except for Skipper Road in Queenstown.

(back to top)

Can I take my car on the Interislander ferry?
Yes you may take a Rhodes Rentals vehicle on the ferry.
Please check with our staff if you are wanting to take a Truck on the Ferry.

(back to top)

What accessories are available from Rhodes Rentals?

  • Baby and child seats
  • Furniture blankets, ties and trolley with Trucks
  • In-car GPS navigation
  • Ski racks and snow chains

    (back to top)

Am I covered in the unlikely event of a breakdown?
We have our own free phone number which you can call for assistance should you encounter any problems.

(back to top)

What is the age/condition of Rhodes Rentals rental cars?
Our vehicles are all NZ New late model vehicles that have been maintained to the highest standards for your safety, reliability and comfort .

(back to top)

Can I request a certain make/model?
Rhodes Rentals will note any requests for vehicle models or body styles and we will do our best to provide such a vehicle.

(back to top)